Our Terms and Conditions

These Terms and Conditions govern your use of the Ohmyspins Casino platform at ohmyspins-aud.com. We operate under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority, owned by Araxio Development N.V. Please read every clause before you register or play.

Accepting Our Terms

By creating an account with us, ticking the acceptance box at registration, or simply logging in and placing a wager, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions. The agreement takes effect the moment your account is activated and remains in force until either you close your account or we terminate it under the clauses below.

• These terms form a binding contract between you and our platform; they supersede any prior agreements relating to your account.
• If you do not accept any clause, do not register or continue playing; you may close your account at any time without penalty.
• We may provide these terms in several languages, but the English version prevails in the event of any inconsistency.
• Only players in permitted jurisdictions may accept these terms, and acceptance confirms you are legally able to gamble where you are located.

Who May Register With Us

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to open an account with Ohmyspins Casino. We are obliged to verify your age and identity, and we reserve the right to request documents at any point during your relationship with us. One account per person, per household, per IP address and per payment method: duplicate accounts may be closed and balances forfeited.

• Residents of the United States, the United Kingdom, the Netherlands, France, Belgium, Spain, Italy, Portugal, Romania and Curacao may not open or hold an account.
• Registration requires accurate personal details: full legal name, date of birth, residential address and valid contact information.
• Know Your Customer (KYC) verification, covering identity document, proof of address and payment method, must be completed before your first withdrawal.
• It is your responsibility to keep your login credentials secure; activity under your account is presumed to be yours.

Deposits, Withdrawals and KYC

We accept deposits and process withdrawals through the methods listed on our Payments page, including cards, e-wallets, vouchers, bank transfer and the cryptocurrencies Bitcoin, Ethereum, Litecoin and Tether. The minimum transaction is 15 AUD, and withdrawals are capped at 7,500 AUD per day and 15,000 AUD per week. Withdrawals are normally processed within 0 to 72 hours once verification is complete, and we charge no fees on our side.

• Funds deposited must come from a payment method held in your own name; third-party payments are rejected.
• All withdrawals pass through KYC verification before release; we may request fresh documents if your circumstances change.
• If you reverse a deposit or initiate a chargeback after playing, we treat it as fraud under the prohibited conduct clause.
• An account left dormant for 12 consecutive months may attract an administrative fee, and we may suspend it after 24 months of inactivity following written notice to your registered contact details.

Bonus Rules on Our Platform

Bonuses, free spins, cashback and promotional offers carry their own specific terms published alongside each promotion, and those terms form part of this agreement. General rules apply across all offers unless stated otherwise in the specific promotion terms.

• Wagering requirements, for example 35x on our welcome package, must be completed within the stated validity period before bonus funds convert to withdrawable cash.
• While a bonus is active, the maximum permitted bet is generally 5 AUD per spin or round unless the specific offer states otherwise; bets above this limit void the bonus and any winnings.
• Certain games, in particular some table games and jackpot titles, may be excluded from wagering contribution or forbidden entirely during bonus play; the contribution table in each promotion governs.
• Bonus abuse, including low-risk betting patterns, hedging across outcomes or coordinated claims, entitles us to cancel the bonus and remove associated winnings.
• Expired bonuses and unconverted free spin winnings are removed automatically once the validity window closes.

Conduct We Do Not Permit

Our platform is built for fair, recreational play. The following conduct breaches this agreement and may result in account closure, forfeiture of balances and permanent exclusion from our services.

• Fraud, dishonesty or the provision of false information at any stage of registration or verification.
• Chargebacks, payment reversals or deposits made to exploit temporary crediting.
• Multi-accounting: holding more than one account, or colluding with other players to gain an unfair advantage.
• Use of bots, automated software, scripts or any tool that substitutes for genuine human play.
• Masking your location through VPN, proxy or similar technology to access the platform from a restricted jurisdiction.
• Exploiting software errors or game malfunctions; affected wagers are void and associated winnings are cancelled.

Setting Limits and Self Exclusion

Gambling should stay a form of entertainment, never a way to make money or escape problems. We give every player tools to keep play within their means, and we act when we notice signs of harm.

• You may set daily, weekly or monthly deposit limits, loss limits and wager limits from your account settings at any time; decreases apply immediately.
• Reality checks and session reminders can be switched on to alert you to the time you have spent playing.
• Self-exclusion is available for a fixed period you choose; during that time we will close your account and take reasonable steps to prevent new ones from being opened.
• Where we identify indicators of gambling-related harm, we may contact you, apply limits or exclude you as a protective measure.
• Confidential support is available from Gambling Help Online on 1800 858 858, and we display this resource in our responsible gaming section.

Closing Accounts and Complaints

You can close your account at any time by contacting our support team via live chat or by emailing [email protected], available 24 hours a day, 7 days a week. Where your balance exceeds the minimum withdrawal, we will pay it out through your verified payment method before closure is finalised.

• Complaints should first be raised with our support team, who aim to acknowledge every query promptly and resolve straightforward matters within days.
• If a complaint cannot be resolved at first level, it will be escalated to our complaints manager for a formal written review.
• Unresolved disputes may be referred to the Malta Gaming Authority as our licensing regulator.
• These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction unless mandatory consumer law in your jurisdiction provides otherwise.

How We Update These Terms

We review this agreement regularly and may amend it to reflect changes in our services, regulation or licensing conditions. The current version is always published on this page with a revision date, and material changes are announced by email to your registered address or by notice after login, at least 14 days before they take effect where the change affects your rights. Continued use of our platform after the effective date constitutes acceptance of the updated terms.

Frequently Asked Questions

When do these Terms and Conditions take effect for my account?

They bind you from the moment you accept them at registration, or from your first login and wager, and remain in force until you or we close the account.

Can I hold more than one Ohmyspins Casino account?

No. We permit one account per person, household, IP address and payment method. Duplicate accounts may be closed with balances forfeited.

Do I need to complete KYC before withdrawing?

Yes. Identity, address and payment method verification must be completed before your first withdrawal, and we may request fresh documents later if your details change.

How will I know if you change the terms?

We publish the current version here and notify you of material changes by email or an in-platform notice, generally at least 14 days before they take effect.

How do I self-exclude from the platform?

Contact our 24/7 support team by live chat or at [email protected], choose your exclusion period, and we will close your account and take reasonable steps to prevent new ones during that time.