Your wellbeing comes first here
Gambling at Ohmyspins Casino should stay what it is meant to be: entertainment you pay for, on a budget you choose. The moment it stops feeling that way, we want you to have the tools and the support to step back, and that is exactly what this page gives you.
Our commitment to your wellbeing
We hold a licence from the Malta Gaming Authority (MGA/B2C/394/2017), and that licence carries real obligations around player protection, not just paperwork. Our team monitors play patterns for early indicators of distress, such as sharp increases in deposit frequency or sessions that run well beyond a player's usual habits. When those signals appear, we reach out privately and point you towards the tools on this page.
Reality checks are built into the platform. You can set a pop-up reminder that appears every 30, 60 or 120 minutes of continuous play, showing your session length, net result and a one-click link to your limits. Since we opened in 2021, this monitoring has been part of how we operate, and our support staff are trained in responsible-gambling handling 24/7.
Warning signs to watch for
Honest questions worth asking
Problem gambling rarely announces itself. It tends to arrive quietly, through small changes in behaviour and mood. Read the list below and, if two or more items ring true for you or someone close to you, treat that as a signal to act rather than a reason to feel ashamed. Asking for help is a strength.
- Chasing losses: returning straight after a losing session to win the money back, often with bigger stakes.
- Playing longer than planned: sessions that were meant to last 20 minutes stretching to whole evenings.
- Hiding your play: deleting transaction records, using separate accounts, or lying about time spent gambling.
- Borrowing to gamble: using credit cards, loans or money borrowed from family and friends to fund deposits.
- Mood changes: irritability, anxiety or restlessness when you are not playing, or defensiveness when someone raises the topic.
- Neglecting responsibilities: work, study, bills or relationships sliding because of time or money spent gambling.
- Escalating stakes: needing larger bets to feel the same level of excitement you once got from smaller ones.
- Failed cutbacks: several attempts to reduce or stop, each one followed by a return to old patterns.
Practical tools you control
Everything lives in one place
Every tool below is available under the Responsible Gaming tab in your account profile, and each one takes effect immediately. You do not need to contact support or justify anything to use them.
- Deposit limits: cap how much you can deposit per day, week or month; the cap applies the moment you save it.
- Loss limits: set a maximum net loss for a chosen period, and play locks automatically once you reach it.
- Wagering limits: restrict the total amount you can bet over a day, week or month, regardless of results.
- Session timeouts: take a short break of 24 hours with one click, no questions asked.
- Reality checks: on-screen reminders at set intervals showing session time and net result.
- Cooling-off periods: pause your account for a fixed term from 24 hours to 30 days, with login blocked and marketing emails stopped.
- Self-exclusion: the strongest option, locking your account for 6 months or permanently; see the next section for full details.
How self-exclusion works
Durations, balance and reactivation
You can exclude yourself for 24 hours, 7 days, 30 days, 6 months or permanently. During the exclusion period, your login is blocked, we stop all marketing communications to you, and you cannot open a new account with us using the same details. We close any loopholes we can see, and we encourage you to also self-exclude with other operators you use.
Your balance is safe. When you self-exclude, any funds remaining in your account are returned to you via your verified withdrawal method, typically processed within our standard 0 to 72 hour window. Open bets that cannot settle before the exclusion starts are voided and the stake returned. If you win on a bet already placed, winnings are paid out to you normally.
Reactivation is deliberately slow. At the end of a fixed-term exclusion we do not simply switch your account back on: you must contact [email protected], complete a review conversation about your gambling, and confirm in writing that you want to return. There is a mandatory 24-hour cooling period after that request before access is restored. Permanent exclusions are never reversed.
| Duration | What happens | Reactivation |
|---|---|---|
| 24 hours to 30 days | Login blocked, marketing paused, balance returned | Automatic at end of term |
| 6 months | Full lock, new accounts blocked, balance returned | Written request plus review and 24-hour wait |
| Permanent | Account closed for good, balance returned | Not available |
Keeping minors out
18 plus, verified, no exceptions
You must be at least 18 years old to hold an account with us. Our KYC process requires photo ID, proof of address and payment method verification before your first withdrawal, and age checks run at account creation. An account opened on behalf of a minor, or by an adult for a minor, is closed and forfeited as soon as we detect it.
If minors have access to your devices, take the extra step at home. Parental control software such as Net Nanny, Qustodio or Gamban lets you block gambling sites across a household's devices, and most Australian internet providers offer free filtering at network level. Never leave a logged-in session unattended on a shared computer.
Free help outside our platform
Talk to people who understand
Our tools manage access; they cannot do the deeper work. These Australian services are free, confidential and staffed by people who deal with gambling harm every day. Using them costs you nothing but a phone call.
Gambling Help Online offers 24/7 telephone counselling and webchat, plus self-assessment tools and forums. Lifeline is there if gambling has pushed you towards crisis or despair, and Relationships Australia can help when gambling harm is straining a family. You do not need to hit rock bottom before you call.
- Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 phone and live chat.
- Lifeline Australia: 13 11 14, lifeline.org.au, 24-hour crisis support.
- Relationships Australia: 1300 364 277, relationships.org.au, counselling for families affected by gambling.
Talk to us at Ohmyspins
One conversation, any hour
Our live chat runs 24/7, and any team member can activate limits or start a self-exclusion for you on the spot. For anything that needs more care, email [email protected] with the subject line "Responsible Gaming" and your message goes to staff trained specifically for these conversations. We will never pressure you to keep playing, never offer you a bonus to reverse a cooling-off decision, and never share what you tell us outside the process of protecting your account.
If you would rather a family member or friend raise a concern on your behalf, we accept third-party reports through the same email address and will act on credible information the same day. You set the pace; we hold the door.
Frequently Asked Questions
Can I reverse a self-exclusion at Ohmyspins Casino once it starts?
No. Once a self-exclusion is active, it cannot be lifted early, not even by our support team. Fixed-term exclusions of 6 months require a written request, a review conversation and a 24-hour wait before your account reopens, and permanent exclusions are never reversed.
What happens to my balance when I self-exclude?
We return your remaining balance to your verified withdrawal method, normally processed within 0 to 72 hours. Open bets that cannot settle before the exclusion begins are voided with the stake refunded.
Do deposit limits apply straight away?
Yes. Deposit limits, loss limits and wagering limits take effect the moment you save them under the Responsible Gaming tab in your account. Lowering a limit is instant; raising one takes 24 hours to apply.
Can I set a short break without a full self-exclusion?
Yes. Session timeouts and cooling-off periods from 24 hours to 30 days let you pause your account with one click, block your login and stop marketing emails, all without the longer commitments of self-exclusion.
Who can I call for free support in Australia?
Gambling Help Online on 1800 858 858 is free, confidential and available 24/7 by phone or webchat. Lifeline on 13 11 14 provides 24-hour crisis support if things feel heavier than gambling alone.