Our AML and Verification Policy
We hold licence MGA/B2C/394/2017 from the Malta Gaming Authority, and that licence sets the anti-money-laundering and verification standards we apply to every account on ohmyspins-aud.com. This page explains, in plain terms, what we verify, when, and what happens if verification is not completed.
Our AML Commitment
We operate under the anti-money-laundering framework of our licence jurisdiction, the Malta Gaming Authority, which implements the EU anti-money-laundering directives into Maltese law. In practice this means we must know who our players are, understand where their funds come from, and report suspicious activity to the Malta Financial Intelligence Analysis Unit where the law requires it.
Our platform is operated by Araxio Development N.V., and every payment, bonus and game transaction on our site falls within the scope of these obligations. We do not accept deposits or wagers from accounts that fail our checks, and we never process funds we cannot trace back to a named, verified individual.
When We Verify Your Account
Verification points
Verification is not a single event. We verify your identity at three defined points: at registration, where we screen your details against sanctions and politically-exposed-person lists; at your first withdrawal; and at any point where thresholds or behaviour trigger enhanced checks under our licence.
| Check | When it applies | What we look at |
|---|---|---|
| Identity verification | Registration and first withdrawal | Name, date of birth, photo and validity on your ID |
| Address verification | First withdrawal | Utility bill or bank statement issued within the last 3 months |
| Payment method verification | First withdrawal to that method | Card photo, wallet screenshot or crypto wallet address ownership |
Accepted documents
For identity we accept a passport, national ID card or driving licence, provided it is current and the photo, name and date of birth are fully legible. For proof of address we accept a utility bill, bank statement or official government correspondence dated within the last three months. For payment method ownership we may ask for a photo of your card showing the first six and last four digits, or a screenshot of your e-wallet or crypto wallet showing your account name.
How Verification Works
Step by step
You upload documents through the verification section of your account, and our compliance team reviews them in the order received.
- Log in and open the verification tab in your account profile.
- Select the document type you are uploading (ID, address or payment method).
- Photograph or scan the full document with all four corners visible and no glare.
- Upload the file and wait for our compliance team to review it.
- We email you the outcome, or request a clearer copy if anything is unreadable.
Timing and data protection
Standard checks are completed within 24 hours, and complex cases within 72 hours at the most. Your documents are stored on encrypted servers with access restricted to our compliance staff, and we never share them with third parties except where our licence or applicable law requires disclosure to the relevant authorities.
When We Ask for Source of Funds
If your deposits or play exceed levels that our risk framework flags, we will ask you to show where the money came from. This is not an accusation; it is a legal obligation under our MGA licence and it applies to every licensed operator.
Typical triggers include cumulative deposits well above your stated income or usual pattern, large single deposits, or a betting pattern that does not match an entertainment profile. As evidence we may accept payslips, bank statements, a tax return, a dividend statement or a sale contract. The larger the amounts involved, the more specific the evidence we need, and enhanced due diligence may apply to players classified as higher risk under our internal scoring.
How We Monitor Transactions
Every deposit and withdrawal on our platform is screened against our monitoring rules. We check that the payment method is in your own name, that transaction sizes fit your profile, and that funds returned to you go out the same way they came in.
Our same-method rule is simple: withdrawals must be returned to the deposit method wherever that method supports payouts. Minimum deposit and withdrawal is 15 AUD, and withdrawal limits are 7,500 AUD per day and 15,000 AUD per week. Withdrawals are processed within 0 to 72 hours, with no fees charged by us.
We also screen all activity against sanctions lists and politically-exposed-person databases at onboarding and continuously afterwards. Where a transaction cannot be explained by the information we hold, we may suspend it and ask you for clarification before releasing funds.
If Verification Fails
Where documents are missing, unreadable or inconsistent, we place the affected account under review. Deposits may still be possible, but withdrawals are held until the check is complete, because our licence does not permit us to pay out unverified funds.
If you provide documents that do not match your account details, we will ask for an explanation and further evidence. If we cannot establish your identity, or if we reasonably suspect the account is being used to hold funds for another person, we must close the account and may be required to report the matter to the authorities before any remaining balance can be handled. You can contact [email protected] or our 24/7 live chat at any stage to resolve an issue before it reaches that point.
How Long We Keep Documents
We retain your verification records for five years after the relationship ends, as required by Maltese anti-money-laundering law. During that period the records support audits by the Malta Gaming Authority and any investigation by the financial intelligence unit.
After the retention period expires, we delete your documents securely unless a longer statutory hold applies. You can request confirmation of what we hold about you at any time by writing to [email protected], and we will respond within the timeframes set by applicable data protection law.
Frequently Asked Questions
Do I need to verify my account before I can deposit?
No. You can register, deposit and play without full verification, but we complete identity checks before your first withdrawal and at any threshold set by our MGA licence.
How long does verification take at Ohmyspins Casino?
Standard document checks are completed within 24 hours, and complex cases within a maximum of 72 hours. We email you the outcome or a request for clearer copies.
Why must withdrawals go back to my deposit method?
Our same-method rule is an anti-money-laundering requirement. It ensures funds are returned to the verified person who sent them, so we pay withdrawals back to the deposit method wherever that method supports payouts.
What happens if I refuse to provide source of funds evidence?
Withdrawals remain suspended until the check is complete. We cannot release funds that we cannot lawfully account for under our licence.
Are my documents safe with you?
Yes. Documents are stored on encrypted servers, access is limited to compliance staff, and we never sell or share them except where the law requires disclosure to authorities.